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MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?

Date: October 4, 2016 | Time: 2:00-3:00PM EDT

Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2016 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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