HDI Conference 2014

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MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?

Date: March 7, 2017 | Time: 2:00-3:00PM EDT

An overview of best practices in Service Desk Performance Measurement. HEAR how the industry's top performing Service Desks track and trend their performance! LEARN how to use KPIs diagnostically to achieve World-Class Performance! APPLY Best Practices in Service Desk Performance Measurement and Management! In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!
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