MetricNet LinkedIn Groups

LinkedIn GROUP #1:Best Practices in Call Centers Worldwide

This is a group of professionals interested in collaborating on proven practices for maximizing the quality of the contact center.

HEAR how the industry’s top performing call centers achieve world-class status.  LEARN key strategies for enhancing your call center performance.  APPLY Best Practices from your peers in the industry. 

TO JOIN – Click Here:  http://www.linkedin.com/groups?homeNewMember=&gid=1801665

LinkedIn GROUP #2: Best Practices in Customer Satisfaction Worldwide

Customer Satisfaction is the critical factor in the ability of IT organizations, contact centers, and help desks to meet their performance goals and enhance productivity.  That said, few people appreciate the enormous power of this metric and the exponential rewards in minimizing the gap between customer perception and actual performance. 

I would like to invite you to join our C-Sat group on LinkedIn - a group of professionals interested in collaborating on proven practices for optimizing the Customer experience.

TO JOIN – Click Here:  http://www.linkedin.com/groups?homeNewMember=&gid=1825753

LinkedIn GROUP #3: Best Practices in Service Desks and ITIL Worldwide

Today’s service desk technologies and reporting packages make it easy to capture copious amounts of performance data.  Most service desk managers can tell you everything from last month’s average speed of answer to yesterday’s average handle time.  But what does it all mean?  More importantly, what does it tell us about how to manage and optimize service desk performance?

I invite you to join our Service Desk and ITIL Best Practices group on LinkedIn.  We are professionals interested in collaborating on proven practices for maximizing the quality of the Service Desk.

See how the industry’s top performing help desks achieve world-class status. 

TO JOIN – Click Here:  http://www.linkedin.com/groups?homeNewMember=&gid=1801657

LinkedIn GROUP #4: Best Practices in Desktop Support Worldwide

Desktop Support has historically been one of the most poorly managed functions in IT. A lack of performance indicators, weak oversight of technicians, and failing to follow a SPOC support model all contribute to poor performance. But a handful of World-Class organizations have "cracked the code" on Desktop Support. They consistently achieve lower costs and higher customer satisfaction than their peers. This forum will explore how they do this.

I invite you to join our Desktop Support Best Practices group on LinkedIn.  We are professionals interested in collaborating on proven practices for maximizing the quality of Desktop Support.

See how the industry’s top performing Desktop Support groups achieve world-class status. 

TO JOIN – Click Here:  http://www.linkedin.com/groups?home=&gid=4034463&trk=anet_ug_hm&goback=%2Egdr_1312659324822_1