MetricNet is pleased to offer Service Desk, Desktop Support and Call Center benchmarks through its online store
Service Desk Benchmarks
MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk.
Desktop Support Benchmarks
MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function
Call Center Benchmarks
MetricNet’s Call Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Call Center. MetricNet’s Call Center Price Benchmark contains 41 KPIs to benchmark your outsourced Call Center.
MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals..[+]
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.