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Date: March 7, 2017 | Time: 2:00-3:00PM EDTAn overview of best practices in Service Desk Performance Measurement. HEAR how the industry's top performing Service Desks track and trend their performance! LEARN how to use KPIs diagnostically to achieve World-Class Performance! APPLY Best Practices in Service Desk Performance Measurement and Management! In this webcast, MetricNet will share the key success factors in performance measurement from the industry's top performing Service Desks!