The True Cost of Desktop Support: Understanding the Critical Cost Drivers
How Does YOUR Desktop Support Stack Up?
The True Cost of Desktop Support: Understanding the Critical Cost Drivers
Introduction
Most companies believe that the cost of desktop support consists entirely of the personnel, technology, and facilities that comprise the desktop support organization. From a pure accounting perspective, this may be true. However, there are many less obvious costs (some would say hidden costs) that must be taken into account when determining the true cost of desktop support, including defect costs, penalty cost, and workload costs. In this article, MetricNet uses benchmarking data to demonstrate that the true cost of desktop support is often much higher than expected.
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