3 Comments

  • Gary Case

    December 25, 2019 - 2:24 pm

    Jeff,

    Nice job of describing this fairly new and important metric.

    Gary

    Reply to comment
    • Tami

      April 13, 2020 - 4:18 pm

      Agreed! I’ve been thinking of a way to combine these three different CX metrics into one, more consolidated, version. Nice job! Will use the template.

      Reply to comment
  • Todd VAn Horne

    February 18, 2020 - 3:42 pm

    An important metric. Thanks for sharing.

    Reply to comment

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