MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has been awarded a GSA contract for Schedule 70.“This is an exciting time for MetricNet,” said Jeff Rumburg, Managing Partner of MetricNet. “With the award of our GSA Contract we now have the ability to compete aggressively for business opportunities with federal, state, and local governments. MetricNet’s GSA contract represents an important cornerstone in the company’s overall growth strategy, and we expect this segment of our business to add significantly to the company’s revenue stream.”In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. “MetricNet’s unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise,” said Rumburg. “There’s no question that the market success of our benchmarking lineup is due in part to the unique value proposition methodology that we include in every benchmark.”Organizations that go through MetricNet’s proprietary benchmarking process are compared to a peer group of similar organizations, and then evaluated on a number of criteria including cost, quality, service levels, and process maturity. These performance criteria are weighted, and an aggregate score is calculated for each organization.“MetricNet’s benchmarks are diagnostic and prescriptive in nature,” said Rumburg. “Our benchmarks enable companies to bypass the traditional trial-and-error, evolutionary approach to improvement. By building upon the industry’s best demonstrated practices, MetricNet’s benchmarks enable companies to improve their performance at a revolutionary pace.”Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.If you would like more information about benchmarking your service and support functions, please e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.About MetricNetMetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
