Service Desk Benchmark CORE – United States – Outsourced


SAMPLE United States Service Desk Benchmark for Outsourced Service Desks (report in PDF format) sample
SAMPLE Excel Data File for United States Outsourced Service Desk Benchmark sample

SKU: SD-US-OUT-0723-CORE Categories: , , ,


Report Number:

Number of data records in report:

Number of KPIs in report:

Report Production Date:
July 2023

Currency Units:
US Dollars $

Price Metrics
Average Price per Voice Contact

Voice Quality Metrics
Voice Customer Satisfaction
Net First Contact Resolution Rate

Voice Productivity Metrics
Voice Analyst Utilization

Voice SLA Metrics
Average Speed of Answer (seconds)

Analyst Metrics
Analyst Job Satisfaction

Additional information

PDF Report - $399

No, Yes

Excel Data File - $399

No, Yes

MetricNet Presentation of Benchmarking Results - $499

No, Yes

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