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Service Desk ROI Calculator

$49.00$548.00

Please watch the short demo below. You can also view the full demo by clicking here.
Available in $ USD, $ AUD, $ CAD, or £ UK format.
Know your ROI! MetricNet’s Service Desk ROI Calculator will guide you step-by-step through the process of calculating your ROI. Is your ROI greater than 100%? Congratulations! You’re an internal profit center, and your company should be willing to make additional investments in the service desk! Is your ROI less than 100%? Then you’re an internal cost center, and the ROI calculator will provide guidance on how to transform your service desk cost center into a profit center. Download MetricNet’s ROI calculator now, and begin enjoying the benefits of operating as a business within a business!
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the ROI calculator and provide expert guidance on how you can enhance your visibility and credibility within the organization!
SKU: SD-ROI-0320 Categories: ,

Description

Fewer than 10% of all technical support organizations measure their ROI. The result is that many are on the defensive when it comes to budgeting and spending, and often struggle to obtain adequate funding and resources. Support groups that quantify their ROI gain a number of important advantages; chief among them is the ability to obtain funding and other resources based upon the economic benefits of the support they deliver. MetricNet is excited to announce that we are now offering the industry’s first ROI calculator as an instantly downloadable product!

By understanding and quantifying their ROI and adopting a profit center mindset, Service and Support can attract funding, headcount, technology, and other resources based upon the economic benefits of the support they deliver.

MetricNet’s Excel based Service Desk ROI Calculator allows you to input some basic information about your service desk.  Your ROI will be automatically calculated based on your inputs.  The calculator can be used over and over again to model how various scenarios might impact your ROI! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the ROI calculator and provide expert guidance on how you can enhance your visibility and credibility within the organization!

Please watch the short demo below. You can also view the full demo by clicking here.

Your Data Inputs

Average Monthly Ticket or Contact Volume

Estimated Number of Users Supported

Analyst Headcount

Average Ticket/Contact Handle Time

Average Annual Analyst Salary

Customer Satisfaction

First Contact Resolution Rate

First Level Resolution Rate

Additional information

ADD One Hour Training Session

No, Yes

Currency Format

$ USD, £ UK, $ AUD, $ CAD