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Fewer than 10% of all technical support organizations measure their ROI. The result is that many are on the defensive when it comes to budgeting and spending, and often struggle to obtain adequate funding and resources. Support groups that quantify their ROI gain a number of important advantages; chief among them is the ability to obtain funding and other resources based upon the economic benefits of the support they deliver. MetricNet is excited to announce that we are now offering the industry’s first ROI calculator as an instantly downloadable product!
By understanding and quantifying their ROI and adopting a profit center mindset, Service and Support can attract funding, headcount, technology, and other resources based upon the economic benefits of the support they deliver.
MetricNet’s Excel based Service Desk ROI Calculator allows you to input some basic information about your service desk. Your ROI will be automatically calculated based on your inputs. The calculator can be used over and over again to model how various scenarios might impact your ROI! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the ROI calculator and provide expert guidance on how you can enhance your visibility and credibility within the organization!
Please watch the short demo below. You can also view the full demo by clicking here.
Your Data Inputs
Average Monthly Ticket or Contact Volume
Estimated Number of Users Supported
Average Ticket/Contact Handle Time
Average Annual Analyst Salary
First Contact Resolution Rate
First Level Resolution Rate
$ USD, £ UK, $ AUD, $ CAD
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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