MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
Subscribe to stay updated on our latest episodes and deepen your understanding of this ever-evolving field. (Opens YouTube in a new tab.)
$49.00 – $548.00
Fewer than 10% of all technical support organizations measure their ROI. The result is that many are on the defensive when it comes to budgeting and spending, and often struggle to obtain adequate funding and resources. Support groups that quantify their ROI gain a number of important advantages; chief among them is the ability to obtain funding and other resources based upon the economic benefits of the support they deliver. MetricNet is excited to announce that we are now offering the industry’s first ROI calculator as an instantly downloadable product!
By understanding and quantifying their ROI and adopting a profit center mindset, Service and Support can attract funding, headcount, technology, and other resources based upon the economic benefits of the support they deliver.
MetricNet’s Excel based Service Desk ROI Calculator allows you to input some basic information about your service desk. Your ROI will be automatically calculated based on your inputs. The calculator can be used over and over again to model how various scenarios might impact your ROI! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the ROI calculator and provide expert guidance on how you can enhance your visibility and credibility within the organization!
Please watch the short demo below. You can also view the full demo by clicking here.
Your Data Inputs
Average Monthly Ticket or Contact Volume
Estimated Number of Users Supported
Average Ticket/Contact Handle Time
Average Annual Analyst Salary
First Contact Resolution Rate
First Level Resolution Rate
$ USD, £ UK, $ AUD, $ CAD
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
©2022 Metricnet, Llc. All Rights Reserved Worldwide