Contact Center Benchmark CORE - United States - Insourced

[vc_row][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Number of data records in report: 54 Number of KPIs in report: 6 Report Production Date: Recently Updated Currency Units: US Dollars $[/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Cost Metrics Average Cost per Voice Contact Voice Quality Metrics Voice Customer Satisfaction Net First Contact Resolution Rate Voice Productivity Metrics Voice Agent Utilization [/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Voice SLA Metrics Average Speed of Answer (seconds) Agent Metrics Agent Job Satisfaction [/vc_column_text][/vc_column][/vc_row]