Desktop Support Benchmark CORE - United States - Insourced

[vc_row][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Number of data records in report: 34 Number of KPIs in report: 7 Report Production Date: Recently Updated Currency Units: US Dollars $[/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Cost Metrics Cost per Ticket Quality Metrics Customer Satisfaction Incident First Contact Resolution Rate Productivity Metrics Technician Utilization [/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Service Level Metrics Mean Time to Resolve Incidents (working hours) Mean Time to Fulfill Service Requests (working days) Technician Metrics Technician Job Satisfaction [/vc_column_text][/vc_column][/vc_row]