Contact Center Staffing/Headcount Calculator

Many contact center managers struggle to answer one critical question - Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount! Used as a reality check or a planning tool, MetricNet’s contact center staffing/headcount calculator provides a simple way to plan and forecast headcount for a contact center. With just three basic data points, MetricNet’s Staffing/Headcount Calculator can estimate your headcount needs based on industry averages! Anyone working in the Contact Center looking to get a handle on what their headcount should be is encouraged to use this tool. Watch the demo below! [video width="1920" height="1080" mp4="https://www.metricnet.com/wp-content/uploads/2020/04/9027641781039151872.mp4"][/video] Data Inputs Monthly Contact Volume Average Handle Time Does your Contact Center operate 24x7?