Service Desk Benchmark CORE - United States - Insourced

[vc_row][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Number of data records in report: 48 Number of KPIs in report: 6 Report Production Date: Recently Updated Currency Units: US Dollars $[/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Cost Metrics Average Cost per Voice Contact Voice Quality Metrics Voice Customer Satisfaction Net First Contact Resolution Rate [/vc_column_text][/vc_column][vc_column width="1/3"][vc_column_text css_animation="top-to-bottom"]Voice Productivity Metrics Voice Analyst Utilization Voice SLA Metrics Average Speed of Answer (seconds) Analyst Metrics Analyst Job Satisfaction [/vc_column_text][/vc_column][/vc_row]