Agents are the lifeblood of the service desk and their success is inextricably linked to your success!
Pre-pandemic, the top three drivers of agent job satisfaction and engagement were coaching, career pathing, and training hours.
Post pandemic, things have changed somewhat. The key drivers now include rewards and recognition, accountability and feedback, work-life balance, career pathing, training, upskilling and cross skilling.
The key to retaining top talent today is to invest in their success from day 1! That’s why we created this new training course focused specifically on agent success.
Enroll your agents today! It’s a win – win – win for the agents that work in the service desk, the leaders that manage the team, and the customers you serve!
MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.
