Benchmarking Solutions

More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. With a global database of more than 3,000 benchmarks, MetricNet has the most comprehensive database of IT service and support and call center metrics in the industry. A brief overview of each benchmarking solution is below.

Continuous Improvement Initiative

MetricNet’s proven path to World-Class performance includes an initial benchmark and ROI calculation, balanced scorecard, metrics training and a second Service Desk benchmark and ROI calculation.

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Industry Benchmarks

MetricNet Industry Benchmarks provide valuable industry data for your organization. Click here to order and instantly download your industry benchmark. You can download a sample benchmarking report below:

Benchmarking Data

For those who wish to conduct their own custom benchmarking analysis, MetricNet offers benchmarking data files in Excel format. You can download a sample benchmarking data file below:

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Peer Group Benchmarks

MetricNet’s peer group benchmarks compare your performance to a unique peer group of similar organizations. These are our custom benchmarks, and they are the most comprehensive benchmarks in the industry. The peer groups are selected from our benchmarking database based upon your organization’s scope, scale, complexity, and geography. You can download a sample Peer Group Benchmark below:

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Find answers to commonly asked questions on the FAQ page.