What We Do
MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information
Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.
MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.
We offer The One Year Path to World-Class Performance, a continuous improvement program, industry benchmarks that are downloadable from our website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to others in your vertical market.
Visit our benchmarking page to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks.
Latest from MetricNet Live
Metric of the Month | ROI of Support: Part 1
This month we begin a two part series on Return on Investment for service and support. In part 1 I define how value is created in IT service and support. Next month, in part 2, I will go through a case study that calculates the ROI for a particular support organization.
MetricNet Awarded Three Speaking Slots at HDI’s 2015
HDI has announced its speaker lineup for the annual conference in Las Vegas, NV. Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak in three tracks at the conference including The Executive View, Metrics & Measurements, and Desktop Support.