Slide backgroundMetricNet Service Desk, Desktop Support and Call Center Benchmarking Solutions Within ReachMetricNet clients include Cannon, Intel, Lowes and AllstateService Desk, Desktop Support and Call Center Benchmarking Solutions
MetricNet clients include Sony, American Express, Hertz, and Purina.
MetricNet clients include Sony, American Express, Hertz, and Purina.
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Service Desk, Desktop Support and Call Center Benchmarking

What We Do

MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information
Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.

MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.

We offer The One Year Path to World-Class Performance, a continuous improvement program, industry benchmarks that are downloadable from our website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to others in your vertical market.

Visit our benchmarking page to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks.

Latest from MetricNet Live

Metric of the Month for Service Desk, Desktop Support and Call Center Benchmarking

MetricNet and Samanage Partner on Real-Time Benchmarking Solution

Samanage Benchmarking automates data collection, performance reporting, diagnosis, and action planning, and charts your journey to world-class performance. The service utilizes the Samanage product together with MetricNet’s KPIs to show customers how they are performing compared to peers both inside and outside of their industry.

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MetricNet Press | Service Desk, Desktop Support and Call Center Benchmarking

Jeff Rumburg to Speak at FUSION 15

Mr. Rumburg will be presenting Session 702, “The Changing Landscape of Continuous Improvement”. This session will present two case studies from prominent companies that have implemented real-time benchmarking with their SaaS ITSM tools. It will document their paths from relative immaturity to world-class performance.

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