Leveraging KPI’s to Maximize the ROI of Support

MetricNet’s “Leveraging KPI’s to Maximize the ROI of Support” presentation was delivered on Thursday, April 3, 2014, to a standing room only crowd at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.

Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance.

Viewers will learn about three critical KPIs for measuring ROI, simple calculations for ROI in service and support, techniques for communicating ROI to key stakeholders, and more!

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Jeffrey Rumburg
Author
MetricNet, LLC
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