Free Training Webcast | Unleashing the Enormous Power of Service Desk KPI’s!
69% of customers said they were on hold for too long when seeking help from a company. – Harris Interactive, Customer Experience Impact Report
So how long is too long? What is the ideal Speed of Answer?
Join MetricNet Tuesday, February 11, 2014 for one of our most popular FREE training webcasts: Unleashing the Enormous Power of Service Desk KPI’s!*. Register your entire team for the LIVE event.
Remember…Annual Agent Training Hours are strongly correlated with Call Quality, Customer Satisfaction, and Net First Contact Resolution Rate! So take advantage of MetricNet’s highest rated free training session to improve the performance of your service desk!
Attendees will learn:
– How the industry’s top performing Service Desks track and trend their performance.
– How to use KPI’s diagnostically to achieve World-Class Performance.
– Best Practices in Service Desk Performance Measurement and Management.
-AND as always, a Question and Answer session will immediately follow the webcast!
Don’t forget that you can share key points and follow along during the webcasts on Twitter using #MetricNetLive!
*Seats are limited, and you must register in advance. All attendees of the live event will receive a copy of the presentation slides! If you’re unable to join us live, please register anyway, as we will send you a link to the webcast recording.