What We Do
MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information
Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.
MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.
We offer The One Year Path to World-Class Performance, a continuous improvement program, industry benchmarks that are downloadable from our website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to others in your vertical market.
Visit our benchmarking page to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks.
- Call Center Best Practices January 12, 2016
An overview of Call Center Best Practices. HEAR how the industry’s top performing Call Centers...
- The High Performance Support Organization – Benchmarking Data from the Industry’s Top Performers December 8, 2015
Benchmarking is a well-established tool for measuring and managing service and support performance. Effective benchmarking...