Privacy Policy
Last updated: June 2026
Overview
MetricNet, LLC ("MetricNet," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, website visitors, and benchmarking participants. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
Website Visitors
When you visit metricnet.com, we may collect standard web analytics data including IP address, browser type, pages visited, and time spent on site. This data is used solely to improve our website experience.
Benchmarking Participants
Organizations participating in MetricNet benchmarks provide operational data including but not limited to: ticket volumes, staffing levels, cost data, customer satisfaction scores, and other performance metrics. This data is treated as strictly confidential.
Contact Information
When you contact us, register for webcasts, or request information, we collect your name, email address, company name, and other contact details you provide.
How We Use Your Information
- To provide benchmarking services and generate peer group comparisons
- To communicate with you about our services and your account
- To send educational content, webcasts, and industry updates (with your consent)
- To improve our website and services
- To maintain and improve our benchmarking databases
Data Confidentiality
MetricNet never discloses individual client data to any third party. All benchmarking databases contain only aggregated, anonymized data. No organization's individual performance data can be identified or reverse-engineered from our published benchmarks or reports.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. Our benchmarking databases are maintained on secure, access-controlled systems.
Data Retention
Benchmarking data is retained in our databases to maintain the integrity and statistical validity of our peer group comparisons. Contact information is retained as long as you maintain a relationship with MetricNet or until you request removal.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. Organizations may request removal of their benchmarking data from our databases, though this may affect the availability of their historical benchmark reports.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or our data practices, please contact:
MetricNet, LLC
1349 Valais Way
Incline Village, NV 89451
Tel: 775.298.7772
Email: info@metricnet.com