MCLEAN, Va., January 25, 2018 (Newswire.com) – For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2017. HDI is a leading source for professional development, groundbreaking publications and research as well as certifications and training. “I have had the honor and pleasure of working closely with many of this year’s top thought leaders over the past 30 years,” said Jeff Rumburg. “And I am humbled to be named among them. They have deep knowledge of the industry’s greatest challenges and triumphs. They are eager to share their expertise to advance the industry. And their contributions to the industry have benefited service and support professionals worldwide.” The 25 individuals chosen for this award are well-known in the technical service and support community as consultants, bloggers, speakers and practitioners. They contribute valuable insight on a daily basis, produce groundbreaking research that shapes the future of the industry, and share knowledge that helps address the challenges commonly faced by industry professionals. Each thought leader was nominated by their peers in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders list for 2016 and 2017, and has served on HDI’s Strategic Advisory Board. He is co-founder and managing partner of MetricNet, LLC, where he is responsible for global strategy, product development and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best-selling book on benchmarking and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors and IBM. If you would like more information about benchmarking your service and support functions, please visit https://www.metricnet.com or email MetricNet at info(at)metricnet(dot)com. About MetricNet MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.