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MetricNet’s “Leveraging KPI’s to Maximize the ROI of Support” presentation was delivered on Thursday, April 3, 2014, to a standing room only crowd at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.

Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance.

Viewers will learn about three critical KPIs for measuring ROI, simple calculations for ROI in service and support, techniques for communicating ROI to key stakeholders, and more!

To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague!

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Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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