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MCLEAN, Va., Jan. 24, 2017 /PRNewswire/ — MetricNet, LLC, the leading provider of benchmarks for IT service and support, has just announced its enhanced webcast schedule for 2017. The topics they have chosen to present this year cover a broad range of best practices, and represent MetricNet’s latest research and insights into the industry’s key success factors.

“Many of our clients have come to rely upon these monthly webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals,” said Jeff Rumburg, Managing Partner of MetricNet. “In addition to the highly popular series on best practices and key performance indicators, our 2017 lineup includes replays of popular sessions that were presented at the most recent HDI and FUSION conferences.”

MetricNet’s 2017 webcast lineup includes popular topics such as: The CSI Imperative, The Role of IT Leadership in Service and Support, Unleashing the Enormous Power of Call Center KPIs, The Coming Enterprise Service Desk and more.

“Our webcasts continue to be both well received and well attended. More than 15,000 industry professionals registered for and viewed our webcasts in 2016, which are ranked among the best in the industry,” said Rumburg. “Due in part to our continued partnership with BrightTALK and their webcast platform, MetricNet’s webcasts are more accessible and widely distributed than ever before.”

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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