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McLean, VA (PRWEB) October 21, 2015

MetricNet, the leading source of online benchmarks and a pioneer in IT Service and Support benchmarking, is pleased to announce that its future monthly webcasts will be open to and presented on the BrightTALK platform. In addition to the change in venue, MetricNet webcast attendees can expect to see other important updates including changes in formatting, ease of registration, access to accompanying resources and a range of new topics.

“Many of our clients have come to rely upon these monthly webcasts as an effective tool for training, coaching, and improving the skill sets of their IT service and support professionals.” said Jeff Rumburg, Managing Partner of MetricNet. “Our partnership with BrightTALK opens registration to a larger number of industry professionals, greatly simplifies the registration process, and provides instant access to recordings and resources.”

The partnership aligns with MetricNet’s mission to provide research, products, and services that enhance the community of Service and Support professionals worldwide. The format has been shortened, from two hours to one hour, and new topics will be introduced. The first of of the new topics included ‘Benchmarking Roundup: Summary of 2015 Service and Support Benchmarks’ and ‘The Zen of Support’, both of which received the highest webcast ratings in MetricNet’s history.

Those interested in attending upcoming webcasts should register in advance. A live question and answer session immediately follows each presentation. Registrants will receive a link to the webcast recording, and attendees will receive a copy of the presentation slides. All those involved in the delivery and support of IT services are encouraged to attend. This includes C-level executives, IT directors, Service Desk and Desktop Support Managers, and supervisors.

Jeff Rumburg, Managing Partner of MetricNet, is the host of these webcasts. Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support organization, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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