Skip to main content

McLean, VA (PRWEB) October 21, 2015

MetricNet, the leading source of online benchmarks and a pioneer in IT Service and Support benchmarking, is pleased to announce that its future monthly webcasts will be open to and presented on the BrightTALK platform. In addition to the change in venue, MetricNet webcast attendees can expect to see other important updates including changes in formatting, ease of registration, access to accompanying resources and a range of new topics.

“Many of our clients have come to rely upon these monthly webcasts as an effective tool for training, coaching, and improving the skill sets of their IT service and support professionals.” said Jeff Rumburg, Managing Partner of MetricNet. “Our partnership with BrightTALK opens registration to a larger number of industry professionals, greatly simplifies the registration process, and provides instant access to recordings and resources.”

The partnership aligns with MetricNet’s mission to provide research, products, and services that enhance the community of Service and Support professionals worldwide. The format has been shortened, from two hours to one hour, and new topics will be introduced. The first of of the new topics included ‘Benchmarking Roundup: Summary of 2015 Service and Support Benchmarks’ and ‘The Zen of Support’, both of which received the highest webcast ratings in MetricNet’s history.

Those interested in attending upcoming webcasts should register in advance. A live question and answer session immediately follows each presentation. Registrants will receive a link to the webcast recording, and attendees will receive a copy of the presentation slides. All those involved in the delivery and support of IT services are encouraged to attend. This includes C-level executives, IT directors, Service Desk and Desktop Support Managers, and supervisors.

Jeff Rumburg, Managing Partner of MetricNet, is the host of these webcasts. Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support organization, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

Leave a Reply

Close Menu