10 Benchmark Statistics For In-House Desktop Support Professionals
The results of MetricNet's United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of.
Desktop Support Cost:
The average cost per ticket for US In-house Desktop Support is $70.19. Tweet this stat.
The max cost per ticket for US In-House Desktop Support is $303.52. Tweet this stat.
Desktop Support Quality:
The average customer satisfaction rating in US In-house Desktop Support functions was 84.8%. Tweet this stat.
Desktop Support Productivity:
The average tickets per technician per month for US In-house Desktop Support is 106.7. Tweet this stat.
The average incidents per technician per month for US In-house Desktop Support is 75.8. Tweet this stat.
Desktop Support Service Level:
The average Mean Time To Resolve (MTTR) Incidents for US In-house Desktop Support is 8 hours. Tweet this stat.
Desktop Support Technician:
The average Technician Tenure for US In-house Desktop Support is 50.2 months. One World-Class Desktop Support organization more than doubled that number at 108 months! Tweet this stat.
The average New Technician Training Hours for US In-House Desktop Support is 54. Tweet this stat.
Desktop Support Ticket Handling:
The average service request work time for US In-house Desktop Support is 41.7 minutes. Tweet this stat.
Desktop Support Workload:
The average Tickets per Seat per Month for US In-House Desktop Support is 0.58. Tweet this stat.