SDI19DXB
Download the full eBook today!
Download the full eBook today!
MetricNet is honored and excited to be presenting at the annual SDI Conference in Dubai! This year, Jeff Rumburg, Managing Partner at MetricNet, will present:
The Future of Service and Support – A Brave New World!
Sunday, October 20, 9:30AM | The Address Dubai Marina
DOWNLOAD the Presentation SlidesIT Service and Support organisations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring practices that place a premium on business skills are radically altering the landscape of the industry. A bright future awaits those who are prescient enough to embrace these industry megatrends, while those who are slow to adapt will operate at a significant disadvantage for many years to come.
In this keynote address, Jeff Rumburg, Managing Partner at MetricNet, will use industry benchmarking data to connect the dots and present a vision of the service organization of the future. Attendees will learn how people, process and technology are converging upon a tipping point that will radically reshape the support industry of the future.
