The Role of IT Leadership in Service and Support
MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance. In this presentation, viewers will see benchmarking data and case studies that demonstrate the untapped value of all service and support organizations. Interested in seeing it live? Jeff Rumburg will be presenting the topic again live on BrightTALK on June 23, 2015 at 2:00 pm EDT. Register now! To download, click the Adobe PDF icon below. Don’t forget to share with a friend or colleague!Download the PDF:
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Don’t miss a beat, follow MetricNet on SlideShare today!
Looking to network with other IT Support professionals? Join the tens of thousands of professionals networking in our LinkedIn groups today! These MetricNet Certified groups are a great place to ask questions, share your experience and post job openings.
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MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
We are the only company to offer instantly downloadable benchmarks for service desk, call center, and desktop support. Visit our shopping page for more information!