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MetricNet offers a benchmarking solution for virtually every Service Desk organization. Whether you need a continuous improvement program, an instant report, comprehensive peer group benchmark, or simply data to perform your own in-house benchmarking analysis, we have you covered! You’ll find our four main tiers of benchmarks below, along with links to download sample reports. Find answers to commonly asked questions on the FAQ page.

One Year Path to World-Class Performance for Service Desks

Designed as a continuous Improvement Program, MetricNet’s One Year Path to World-Class Performance initiative, includes an initial Service Desk benchmark and ROI calculation, development of a Service Desk balanced scorecard, Service Desk metrics training and a second Service Desk benchmark and ROI calculation.


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Downloadable Industry Benchmarks for the Service Desk

MetricNet’s instantly downloadable Service Desk benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Click here to browse our online library of Service Desk industry benchmarks.  Choose the benchmark that best meets your needs.  Then order and instantly download your benchmark!


Service Desk Benchmarking Data

For those Service Desk professionals who wish to conduct their own benchmarking analysis, MetricNet offers benchmarking data files for the Service Desk in Excel format.


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Service Desk Peer Group Benchmarks

MetricNet’s peer group benchmarks compare your Service Desk performance to a unique peer group of similar organizations. Our peer group benchmarks for the Service Desk are the most comprehensive in the industry, and are customized to meet your needs! Your peer group will be selected from our extensive database of Service Desk groups based upon your organization’s scope, scale, complexity, and geography.


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Additional Information

MetricNet offers Cost Benchmarks for organizations operating an internal, in-house Service Desk function, as well as Price Benchmarks for organizations that have outsourced or are contemplating outsourcing their Service Desk function. Learn which KPIs (Key Performance Indicators) are included in each type of benchmark by clicking here.

Join the growing number of organizations worldwide who rely upon MetricNet’s benchmarking solutions to achieve World-Class performance in the Service Desk. We look forward to serving you!


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