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Have you Seen Our NEW Report Style?
  • Service Desk
  • Desktop Support
  • Call Center
MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?

Date: July 11, 2017 | Time: 2:00-3:00PM EDT

In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
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