VIDEO: The Zen of Support | The Path to Strategic Enlightenment

Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ''The Zen of Support - The Path to Strategic Enlightenment'. This is our most popular and most requested webcast! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers have said:

"Great points within the presentation. Very on-point, especially within the healthcare industry."

"It was extremely helpful. Many thanks for the insightful answers to so many questions. Look forward to more of these."

"Awesome presentation. Thank you!"

In this video, MetricNet discusses what it means to be a Strategic Support organization. We will provide case study examples of support organizations that operate in a Strategic Support Paradigm. Viewers will learn:

Three Sources of Leverage in a Strategic Support Organization

Two Metrics to Measure Your Progress Towards Strategic Significance

Key Success Factors for Achieving Strategic Enlightenment

Benchmarking Results from Strategic Support Organizations

If you don’t have time to watch the entire video now, bookmark this page and come back later! To watch the webcast now, click the play button.

http://www.youtube.com/watch?v=QlWymhIZ6OM

The Zen of Support - The Path to Strategic Enlightenment

You can also download the presentation slides here. Don’t miss a beat, subscribe to our YouTube channel today! Looking to network with other IT Support professionals? Join the fastest growing Service Desk group on LinkedIn today! It's a great place to ask questions, share your experience and post job openings.

About MetricNet:

MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.

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