Turbocharge Your Contact Center Metrics With Benchmarking! on BrightTALK
Tuesday, December 4, 2018 at 2:00PM EST
Benchmarking is a proven tool for optimizing contact center performance. Effective benchmarking enables a contact center to quantify its performance, compare against others in the industry, identify performance gaps, and define the actions necessary to optimize performance. Industry data shows that contact centers that conduct annual benchmarking are far more likely to achieve world-class performance, yet fewer than 20% of all contact centers engage in benchmarking. In this webcast, Jeff Rumburg will demonstrate through case studies how benchmarking enables contact centers to optimize their performance. He will share the results of MetricNet’s 2018 Global Benchmarking Initiative, discuss the Benchmarking Methodology, define the KPIs used for benchmarking, and provide performance data from more than 300 contact centers worldwide.
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LEARN how to use KPIs diagnostically to achieve World-Class Performance!
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HEAR how the industry’s top performing Call Centers Achieve World-Class Status!
LEARN key strategies for Enhancing your Call Center Performance!
APPLY Best Practices from your peers in the industry!
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