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In-house/Insourced Call Center – United States
$2,999.00 – $4,997.00
United States Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for United States Insourced Call Center Benchmark  sample
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Outsourced Call Center – United States
$2,999.00 – $4,997.00
United States Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for United States Outsourced Call Center Benchmark sample
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In-house/Insourced Call Center – Canada
$2,999.00 – $4,997.00
Canada Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Canada Insourced Call Center Benchmark sample
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Outsourced Call Center – Canada
$2,999.00 – $4,997.00
Canada Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for Canada Outsourced Call Center Benchmark sample
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In-house/Insourced Call Center – Australia
$2,999.00 – $4,997.00
Australia Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Australia Insourced Call Center Benchmark sample
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Outsourced Call Center – Australia
$2,999.00 – $4,997.00
Australia Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for Australia Outsourced Call Center Benchmark sample
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Insourced Call Center – Philippines
$2,999.00 – $4,997.00
Philippines Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Philippines Insourced Call Center Benchmark  sample
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Outsourced Call Center – India
$2,999.00 – $4,997.00
India Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for India Outsourced Call Center Benchmark sample
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Outsourced Call Center – Philippines
$2,999.00 – $4,997.00
Philippines Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for Philippines Outsourced Call Center Benchmark sample
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In-house/Insourced Call Center – United Kingdom
$2,999.00 – $4,997.00
United Kingdom Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for United Kingdom Insourced Call Center Benchmark  sample
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Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?
The ROI of Benchmarking

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.. Learn MorePlace article copy here. Be sure to make the articles short and concise as people tend not to read much more than a couple of paragraphs.

The ROI of Benchmarking

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.