Call Center

Return to Previous Page

Join our Newsletter

Keep up to date with all things Metricnet with our free newsletter

close
Contact us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Questions, issues or concerns? I'd love to help you!

Click ENTER to chat
Have you Seen Our NEW Report Style?
  • Service Desk
  • Desktop Support
  • Call Center
MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?

Date: September 12, 2017 | Time: 2:00-3:00PM EDT

Industry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.
Join Us For a New Webcast!