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NOTE: The reports in this category – “Downloadable Benchmarks by Functional Area” – are instantly downloadable. They will appear in the downloads section of your account immediately following a completed checkout.

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In-house/Insourced Call Center Benchmark – United States
$2,999.00 – $4,997.00
United States Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for United States Insourced Call Center Benchmark  sample
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In-house/Insourced Contact Center Benchmark – Brazil
$2,999.00 – $4,997.00
Brazil Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Brazil Insourced Call Center Benchmark  sample
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In-house/Insourced Contact Center Benchmark – Mexico
$2,999.00 – $4,997.00
Mexico Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Mexico Insourced Call Center Benchmark  sample
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Outsourced Call Center Benchmark – United States
$2,999.00 – $4,997.00
United States Call Center Benchmark for Outsourced Call Center (report in PDF format) sample Add-On - Excel Data File for United States Outsourced Call Center Benchmark sample
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Insourced Call Center – India
$2,999.00 – $4,997.00
India Call Center Benchmark for Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for India Insourced Call Center Benchmark sample
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Insourced Call Center – Philippines
$2,999.00 – $4,997.00
Philippines Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for Philippines Insourced Call Center Benchmark  sample
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In-house/Insourced Call Center Benchmark – United Kingdom
$2,999.00 – $4,997.00
United Kingdom Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample Add-On - Excel Data File for United Kingdom Insourced Call Center Benchmark  sample
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