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Benchmarking data files, scorecards and calculators, toolkits, and MetricNet certified training. Instant download after purchase.
Are Your Performance Targets on Target? | A MetricNet Certified Virtual Workshop
from $999
Business to Consumer B2C Technical Support Service Desk Benchmark
from $2,999
Collections Contact Center Benchmark
from $2,999
Contact Center Accelerator Toolkit | United States
from $700
Contact Center Agent Engagement Scorecard
from $49
Contact Center Balanced Scorecard
from $49
Contact Center Benchmark CORE - India - Outsourced
from $399
Contact Center Benchmark CORE - United States - Insourced
from $399
Contact Center Benchmark CORE - United States - Outsourced
from $399
Contact Center Benchmark PLUS - India - Outsourced
from $1,499
Contact Center Benchmark PLUS - United States - Insourced
from $1,499
Contact Center Benchmark PLUS - United States - Outsourced
from $1,499
Contact Center Benchmark PRO - India - Outsourced
from $2,999
Contact Center Benchmark PRO - United Kingdom - Insourced
from $2,999
Contact Center Benchmark PRO - United States - Insourced
from $2,999
Contact Center Benchmark PRO - United States - Outsourced
from $2,999
Contact Center Budget Calculator
from $49
Contact Center Essentials Toolkit
from $196
Contact Center Performance Targets Calculator
from $49
Contact Center Staffing/Headcount Calculator
from $49
Credit Card | Customer Service Contact Center Benchmark
from $2,999
Credit Union | Customer Service Contact Center Benchmark
from $2,999
Desktop Support / Field Services Budget Calculator
from $49
Desktop Support Balanced Scorecard
from $49
Desktop Support Benchmark CORE - United States - Insourced
from $399
Desktop Support Benchmark CORE – United States – Outsourced
from $399
Desktop Support Benchmark PLUS - United States - Insourced
from $1,499
Desktop Support Benchmark PLUS – United States – Outsourced
from $1,499
Desktop Support Benchmark PRO - United States - Insourced
from $2,999
Desktop Support Benchmark PRO – United States – Outsourced
from $2,999
Desktop Support/Field Services Staffing Calculator
from $49
Energy Utilities | Customer Service Contact Center Benchmark
from $2,999
Health Care | Customer Service Contact Center Benchmark
from $2,999
Health Care Technical Support Desktop Support Benchmark
from $2,999
Health Care Technical Support Service Desk Benchmark
from $2,999
Higher Education Technical Support Desktop Support Benchmark
from $2,999
Higher Education Technical Support Service Desk Benchmark
from $2,999
Hospitality | Customer Service Contact Center Benchmark
from $2,999
Hospitality | Reservations Contact Center Benchmark
from $2,999
Hospitality Technical Support Desktop Support Benchmark
from $2,999
Hospitality Technical Support Service Desk Benchmark
from $2,999
Human Resources Service Center Benchmark
from $2,999
In-house/Insourced Contact Center Benchmark - Australia
from $2,999
In-house/Insourced Contact Center Benchmark - Canada
from $2,999
In-house/Insourced Desktop Support Benchmark - Australia
from $2,999
In-house/Insourced Desktop Support Benchmark - United Kingdom
from $2,999
In-house/Insourced Service Desk Benchmark - Australia
from $2,999
In-house/Insourced Service Desk Benchmark - United Kingdom
from $2,999
Insurance | Customer Service Contact Center Benchmark
from $2,999
Insurance | Sales Contact Center Benchmark
from $2,999
Insurance Technical Support Desktop Support Benchmark
from $2,999
Insurance Technical Support Service Desk Benchmark
from $2,999
Mastering the Balanced Scorecard | MetricNet Certified Virtual Workshop
from $999
Measuring and Managing Employee Engagement | A MetricNet Certified Virtual Workshop
from $999
Outsourced Contact Center Benchmark - Australia
from $2,999
Outsourced Contact Center Benchmark - Canada
from $2,999
Outsourced Contact Center Benchmark - Philippines
from $2,999
Outsourced Contact Center Benchmark - United Kingdom
from $2,999
Outsourced Desktop Support Benchmark - Australia
from $2,999
Outsourced Desktop Support Benchmark - Canada
from $2,999
Outsourced Desktop Support Benchmark - United Kingdom
from $2,999
Outsourced Service Desk Benchmark - Australia
from $2,999
Outsourced Service Desk Benchmark - India
from $2,999
Outsourced Service Desk Benchmark - Philippines
from $2,999
Retail Banking | Customer Service Contact Center Benchmark
from $2,999
Retail Banking Technical Support Desktop Support Benchmark
from $2,999
Retail Banking Technical Support Service Desk Benchmark
from $2,999
Service Desk Accelerator Toolkit | United States
from $749
Service Desk Analyst Engagement Scorecard
from $49
Service Desk Balanced Scorecard
from $49
Service Desk Benchmark CORE - United States - Insourced
from $399
Service Desk Benchmark CORE – India – Outsourced
from $399
Service Desk Benchmark CORE – Philippines – Outsourced
from $399
Service Desk Benchmark CORE – United States – Outsourced
from $399
Service Desk Benchmark PLUS - United States - Insourced
from $1,499
Service Desk Benchmark PLUS – India – Outsourced
from $1,499
Service Desk Benchmark PLUS – Philippines – Outsourced
from $1,499
Service Desk Benchmark PLUS – United States – Outsourced
from $1,499
Service Desk Benchmark PRO - United States - Insourced
from $2,999
Service Desk Benchmark PRO – Canada – Outsourced
from $2,999
Service Desk Benchmark PRO – India – Outsourced
from $2,999
Service Desk Benchmark PRO – Mexico – Outsourced
from $2,999
Service Desk Benchmark PRO – Philippines – Outsourced
from $2,999
Service Desk Benchmark PRO – United States – Outsourced
from $2,999
Service Desk Budget Calculator
from $49
Service Desk Essentials Toolkit
from $245
Service Desk Performance Targets Calculator
from $49
Service Desk ROI Calculator
from $49
Service Desk Staffing/Headcount Estimation Calculator
from $49
Succeeding with Metrics | A MetricNet Certified Virtual Workshop
from $2,500
Telecom | Customer Service Contact Center Benchmark
from $2,999
Telecom | Sales Contact Center Benchmark
from $2,999
Telecom Technical Support Desktop Support Benchmark
from $2,999
Telecom Technical Support Service Desk Benchmark
from $2,999
The ROI of Service and Support - A Profit Center Model | A MetricNet Certified Virtual Workshop
from $999