Report Number:
DS-US-IN-0220
Number of data records in report:
38
Report Production Date:
February 2020
Currency Units:
US Dollars $
Product Description
In-house/Insourced Desktop Support – United States
$2,999.00 – $4,997.00
United States Desktop Support Benchmark for In-house/Insourced Desktop Support (report in PDF format) sample
Add-On – Excel Data File for United States In-house/Insourced Desktop Support Benchmark sample
- Description
- Additional information
- Reviews (0)
Description
Cost Metrics
Cost per Ticket
Cost per Incident
Cost per Service Request
Quality Metrics
Customer Satisfaction
Incident First Visit Resolution Rate
% Resolved Level 1 Capable
Productivity Metrics
Technician Utilization
Tickets per Technician per Month
Incidents per Technician per Month
Service Requests per Technician per Month
Ratio of Technicians to total Headcount
Service Level Metrics
Mean Time to Resolve Incidents (working hours)
% of Incidents Resolved within 1 Business Day
Mean Time to Fulfill Service Requests (working days)
% of Service Requests Fulfilled within 3 Business Days
Technician Metrics
Technician Job Satisfaction
New Technician Training Hours
Annual Technician Training Hours
Annual Technician Turnover
Daily Technician Absenteeism
Technician Tenure
Ticket Handling Metrics
Average Incident Work Time (minutes)
Average Service Request Work Time (minutes)
Average Travel Time per Ticket (minutes)
Workload Metrics
Tickets per Seat per Month
Incidents per Seat per Month
Service Requests per Seat per Month
Incidents as a % of Total Ticket Volume
Additional information
| ADD Excel Data File - $1,499 | No, Yes |
|---|---|
| ADD MetricNet Presentation of Benchmarking Results - $499 | No, Yes |
Only logged in customers who have purchased this product may leave a review.
Related Products
Australia Desktop Support Benchmark for Outsourced Desktop Support Groups (report in PDF format) sample
Add-On - Excel Data File for Australia Desktop Support Benchmark for Outsourced Desktop Support Groups sample
$2,999.00 – $4,997.00
Select options 
United Kingdom Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample
Add-On - Excel Data File for United Kingdom Insourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
United Kingdom Service Desk Benchmark for In-house/Insourced Service Desks (report in PDF format) sample
Add-On - Excel Data File for United Kingdom In-house/Insourced Service Desk Benchmark sample
$2,999.00 – $4,997.00
Select options 
India Call Center Benchmark for Insourced Call Center (report in PDF format) sample
Add-On - Excel Data File for India Insourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
United States Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample
Add-On - Excel Data File for United States Insourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
Canada Service Desk Benchmark for In-house/Insourced Service Desks (report in PDF format) sample
Add-On - Excel Data File for Canada In-house/Insourced Service Desk Benchmark sample
$2,999.00 – $4,997.00
Select options 
Philippines Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample
Add-On - Excel Data File for Philippines Insourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
United States Service Desk Benchmark for Outsourced Service Desks (report in PDF format) sample
Add-On - Excel Data File for United States Outsourced Service Desk Benchmark sample
$2,999.00 – $4,997.00
Select options 
United States Desktop Support Benchmark for Outsourced Desktop Support Groups (report in PDF format) sample
Add-On - Excel Data File for United States Desktop Support Benchmark for Outsourced Desktop Support Groups sample
$2,999.00 – $4,997.00
Select options 
Australia Service Desk Benchmark for In-house/Insourced Service Desks (report in PDF format) sample
Add-On - Excel Data File for Australia In-house/Insourced Service Desk Benchmark sample
$2,999.00 – $4,997.00
Select options 
India Service Desk Benchmark for In-house/Insourced Service Desks (report in PDF format) sample
$2,999.00 – $4,997.00
Select options 
Canada Desktop Support Benchmark for Outsourced Desktop Support Groups (report in PDF format) sample
Add-On - Excel Data File for Canada Desktop Support Benchmark for Outsourced Desktop Support Groups sample
$2,999.00 – $4,997.00
Select options 
United States Call Center Benchmark for Outsourced Call Center (report in PDF format) sample
Add-On - Excel Data File for United States Outsourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
Australia Desktop Support Benchmark for In-house/Insourced Desktop Support (report in PDF format) sample
Add-On - Excel Data File for Australia In-house/Insourced Desktop Support Benchmark sample
$2,999.00 – $4,997.00
Select options 
Canada Call Center Benchmark for In-house/Insourced Call Center (report in PDF format) sample
Add-On - Excel Data File for Canada Insourced Call Center Benchmark sample
$2,999.00 – $4,997.00
Select options 
Reviews
There are no reviews yet.