The MetricNet Executive Team was carefully selected by Jeff Rumburg, Co-Founder and Managing Partner of MetricNet. Meet each team member by clicking the images below.
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Date: September 12, 2017 | Time: 2:00-3:00PM EDTIndustry data shows that support organizations that conduct annual benchmarking are far more likely to achieve world-class performance. Yet fewer than 20% of all support groups engage in benchmarking. In this session, you’ll review performance data from more than 200 support organizations, as well as several case studies that show how your peers have harnessed benchmarking to quantify performance, draw industry comparisons, identify performance gaps, and define the actions necessary to optimize efficiencies.