MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Real-world examples of how MetricNet's solutions drive client success and performance improvements.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
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Home » MetricNet Company Overview
MetricNet is more often than not the first company in the industry to identify new trends, developments and inflection points that change the trajectory of the industry. A perfect example of this is our ROI model for service and support, which has empowered many organizations to break free from the reactive firefighting mentality which prevails in much of the industry, and transform themselves into strategic, and integral components of the business.
We offer a number of products and services including, but not limited to, service desk, desktop support, and contact center benchmarking; procurement assistance for organizations looking to outsource service and support; ethical competitive intelligence and mystery shopping; industry trends and best practices analyses; and deep dive topic specific research corresponding to a specific business case.
MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors.
For more information about MetricNet and the products and services we offer, please download our complete company profile here.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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