We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
MetricNet is more often than not the first company in the industry to identify new trends, developments and inflection points that change the trajectory of the industry. A perfect example of this is our ROI model for service and support, which has empowered many organizations to break free from the reactive firefighting mentality which prevails in much of the industry, and transform themselves into strategic, and integral components of the business.
We offer a number of products and services including, but not limited to, service desk, desktop support, and contact center benchmarking; procurement assistance for organizations looking to outsource service and support; ethical competitive intelligence and mystery shopping; industry trends and best practices analyses; and deep dive topic specific research corresponding to a specific business case.
MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors.
For more information about MetricNet and the products and services we offer, please download our complete company profile here.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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