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News and Press

MetricNet to Present Enterprise Service Benchmarks at Service Management World

Posted on August 1, 2022 at 5:02 pm by Angela Irizarry / 0

INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ — MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise Service Management (ESM) at the 2022 Service Management World Conference. Powered by HDI, the leading organization dedicated to elevating service and support across the enterprise, Service… Read More

News and Press

MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo

Posted on July 19, 2022 at 6:24 pm by Angela Irizarry / 0

INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ — MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2022, in Orlando, FL. Mr. Rumburg has been invited to present empirical MetricNet data that shows that the most effective contact centers follow nine best… Read More

News and Press

MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference

Posted on May 24, 2022 at 3:12 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) – Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: “ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity” on May 18, and Session 602: “Tapping the Potential of Self-Service: Success Factors from the Overachievers!” on May 19, at the Support World Live Conference in Las… Read More

News and Press

MetricNet Announces Enhanced Webcast Schedule for 2022

Posted on February 18, 2022 at 12:59 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this year covers a broad range of industry trends and includes MetricNet’s latest research into Key Success Factors from the industry’s top-performing IT Support groups and… Read More

News and Press

MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live

Posted on January 21, 2022 at 5:14 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on ITIL Maturity as well as Self-Service in IT Service and Support at the 2022 Support World Live Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More

News and Press

Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022

Posted on January 20, 2022 at 12:19 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) – For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2022. Mr. Rumburg is among an elite group of individuals chosen for this award that have deep knowledge of the industry’s greatest challenges and triumphs. Each thought leader… Read More

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News and Press

MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

Posted on May 12, 2021 at 1:26 am by Angela Irizarry / 0

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet’s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to… Read More

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News and Press

MetricNet to Present New Research on AI and ESM at Service Management World

Posted on May 11, 2021 at 2:24 pm by Angela Irizarry / 0

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence (AI) in IT Service and Support at the 2021 Service Management World Digital Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More

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News and Press

MetricNet Featured Prominently as Speaker and Exhibitor at SDI21

Posted on February 24, 2021 at 3:59 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., February 24, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet’s Managing Partner, will speak at the SDI21 Live & Interactive Conference on March 16-19, 2021. MetricNet will showcase its four core benchmarking products as well as its suite of downloadable performance measurement and management tools for IT support professionals.… Read More

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News and Press

MetricNet Announces Enhanced Webcast Schedule for 2021

Posted on January 4, 2021 at 2:59 pm by Angela Irizarry / 0

INCLINE VILLAGE, Nev., January 4, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2021. The webcast topics for this year cover a broad range of best practices and represent MetricNet’s latest research and insights into the industry’s Key Success Factors. “Many of… Read More

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About Metricnet

MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.

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