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Category Archives: News and Press

News & Press, News and Press

MetricNet Awarded Speaking Slot at SITS 20 – the Service Desk & IT Support Show

Posted on March 23, 2020 at 12:24 pm by / 0
INCLINE VILLAGE, Nev., March 6, 2020 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for SITS 20 – The Service Desk & IT Support Show. SITS is Europe’s leading event for IT Service Management and Support professionals. For those interested in attending, SITS 20 takes place on November 18-19, 2020… Read More
News & Press, News and Press

MetricNet Awarded Multiple Speaking Slots at Service Desk Institute’s 2020 Annual Conference

Posted on January 31, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., January 31, 2020 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to facilitate a workshop and present two breakout sessions at The Service Desk Institute’s 2020 annual conference in Birmingham, U.K. For those interested in attending, SDI’s 33rd Annual Conference is taking place over three days from March 16-18, 2020… Read More
News & Press, News and Press

Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2020

Posted on January 27, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., January 27, 2020 (Newswire.com) – For the fourth consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2020. Mr. Rumburg is among an elite group of individuals chosen for this award that has deep knowledge of the industry’s greatest challenges and triumphs. Each thought… Read More
News & Press, News and Press

MetricNet Appoints Angela Irizarry President and Chief Operating Officer

Posted on January 8, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., January 8, 2020 (Newswire.com) – MetricNet, LLC, a global leader in IT Service and Support and Contact Center benchmarking and performance improvement consulting, announced today that Angela Irizarry has been appointed President and Chief Operating Officer (COO) for the company, effective immediately. As President and COO, Angela will report directly to the Managing Partner… Read More
News & Press, News and Press

MetricNet to Present the Industry’s First Employee Engagement Workshop at SupportWorld Live

Posted on November 18, 2019 at 3:00 am by / 0
INCLINE VILLAGE, Nev., November 18, 2019 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry’s first Employee Engagement workshop at the 2020 SupportWorld Live conference. Formerly the HDI Conference & Expo, SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter service… Read More
News & Press, News and Press

MetricNet Facilitates the Industry’s First ROI Workshop at Service Management World

Posted on November 15, 2019 at 1:17 pm by / 0
INCLINE VILLAGE, Nev., November 13, 2019 (Newswire.com) – Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 105, “What’s Your Value Proposition? The Industry’s First ROI Workshop!” at the Annual Service Management World conference in Orlando, Florida. Powered by HDI, the leading organization dedicated to elevating service and support across the enterprise, Service Management World 2019 took place November 9-13 at the Omni Resort at ChampionsGate in… Read More
News & Press, News and Press

MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections

Posted on November 1, 2019 at 12:17 pm by / 0
INCLINE VILLAGE, Nev., October 31, 2019 (Newswire.com) –​ Earlier this week, Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented three sessions at the Annual ICMI Contact Center Connections Conference in Chicago, IL. Mr. Rumburg held the industry’s first workshop on setting performance targets for the contact center and delivered an inspiring case study that… Read More
News & Press, News and Press

MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute’s 2019 Dubai Conference

Posted on October 21, 2019 at 3:00 am by / 0
Incline Village, NV, October 21, 2019 (Newswire.com) – Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented the Sunday morning keynote, ‘The Future of Service and Support – A Brave New World!’, at the 2nd Annual Service Excellence Conference for IT Service Leaders in Dubai. In the presentation, Mr. Rumburg used benchmarking data from the industry’s foremost support… Read More
Desktop Support, News & Press, News and Press, Service Desk

6 SMWorld Speakers Discuss ‘What’s Next’ For IT Service and Support

Posted on October 7, 2019 at 7:00 am by / 0
The annual Service Management World conference is just a few weeks away and the theme of this year’s event is “We’re Here for What’s Next”. When I initially read that, I found myself wondering… What really is ‘next’? Will artificial intelligence play a role? Will it be some futuristic tech that we can’t even begin… Read More
News & Press, News and Press

Jeff Rumburg of MetricNet to Facilitate ICMI’s Succeeding With Metrics Workshop

Posted on June 28, 2019 at 3:00 am by / 0
Jeff Rumburg, Managing Partner of MetricNet, LLC, was chosen to facilitate Succeeding with Metrics, an interactive, consultative ICMI Training Workshop. Mr. Rumburg will share his knowledge and expertise in Contact Center metrics at various locations across the United States this year. The goal of the new workshop is to empower contact center professionals to leverage metrics in… Read More
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Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.

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