News and Press
MetricNet Announces Enhanced Webcast Schedule for 2022
INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this year covers a broad range of industry trends and includes MetricNet’s latest research into Key Success Factors from the industry’s top-performing IT Support groups and… Read More
News and Press
MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live
INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on ITIL Maturity as well as Self-Service in IT Service and Support at the 2022 Support World Live Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More
News and Press
Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022
INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) – For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2022. Mr. Rumburg is among an elite group of individuals chosen for this award that have deep knowledge of the industry’s greatest challenges and triumphs. Each thought leader… Read More
News and Press
MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet’s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to… Read More
News and Press
MetricNet to Present New Research on AI and ESM at Service Management World
MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence (AI) in IT Service and Support at the 2021 Service Management World Digital Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More
News and Press
MetricNet Featured Prominently as Speaker and Exhibitor at SDI21
INCLINE VILLAGE, Nev., February 24, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet’s Managing Partner, will speak at the SDI21 Live & Interactive Conference on March 16-19, 2021. MetricNet will showcase its four core benchmarking products as well as its suite of downloadable performance measurement and management tools for IT support professionals.… Read More
News and Press
MetricNet Announces Enhanced Webcast Schedule for 2021
INCLINE VILLAGE, Nev., January 4, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2021. The webcast topics for this year cover a broad range of best practices and represent MetricNet’s latest research and insights into the industry’s Key Success Factors. “Many of… Read More
News and Press
MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report
INCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) – MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This report contains insights from 369 working professionals in the United States and more than 140 verbatim quotes from respondents that detail their thoughts… Read More
News and Press
MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry
MetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practices Standard will be included in all of MetricNet’s… Read More
News and Press
Jeff Rumburg Appointed to QSTAC® Advisory Board
INCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) – Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board. QSTAC® data empowers internal IT teams to give employees the best IT service they’ve ever had. The result has been the same, from startups to Fortune… Read More