Category Archives: News and Press

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet’s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to… Read More

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence (AI) in IT Service and Support at the 2021 Service Management World Digital Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More

INCLINE VILLAGE, Nev., February 24, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet’s Managing Partner, will speak at the SDI21 Live & Interactive Conference on March 16-19, 2021. MetricNet will showcase its four core benchmarking products as well as its suite of downloadable performance measurement and management tools for IT support professionals.… Read More

INCLINE VILLAGE, Nev., January 4, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2021. The webcast topics for this year cover a broad range of best practices and represent MetricNet’s latest research and insights into the industry’s Key Success Factors. “Many of… Read More

INCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) – MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This report contains insights from 369 working professionals in the United States and more than 140 verbatim quotes from respondents that detail their thoughts… Read More

MetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practices Standard will be included in all of MetricNet’s… Read More

INCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) – Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board.  QSTAC® data empowers internal IT teams to give employees the best IT service they’ve ever had. The result has been the same, from startups to Fortune… Read More

INCLINE VILLAGE, Nev., August 7, 2020 (Newswire.com) – Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed the General Manager of North America for DeepCoding, effective immediately. DeepCoding is the industry’s first and only automated ITSM Intelligence Platform. It leverages a proprietary blend of technology that combines Natural Language… Read More

INCLINE VILLAGE, Nev., August 5, 2020 (Newswire.com) – MetricNet has published the results of its 2020 State of CX Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This report contains insights from 1,073 US Consumers and more than 200 verbatim quotes from respondents that detail the reasoning behind their selection of the best… Read More