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Category Archives: News and Press

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News and Press

MetricNet Announces Enhanced Webcast Schedule for 2021

Posted on January 4, 2021 at 2:59 pm by / 0
INCLINE VILLAGE, Nev., January 4, 2021 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2021. The webcast topics for this year cover a broad range of best practices and represent MetricNet’s latest research and insights into the industry’s Key Success Factors. “Many of… Read More
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News and Press

MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report

Posted on September 21, 2020 at 3:00 pm by / 0
INCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) – MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This report contains insights from 369 working professionals in the United States and more than 140 verbatim quotes from respondents that detail their thoughts… Read More
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News and Press

MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry

Posted on August 25, 2020 at 12:01 am by / 0
MetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practices Standard will be included in all of MetricNet’s… Read More
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News and Press

Jeff Rumburg Appointed to QSTAC® Advisory Board

Posted on August 12, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) – Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board.  QSTAC® data empowers internal IT teams to give employees the best IT service they’ve ever had. The result has been the same, from startups to Fortune… Read More
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News and Press

Jeff Rumburg Appointed DeepCoding’s General Manager for North America

Posted on August 7, 2020 at 1:00 pm by / 0
INCLINE VILLAGE, Nev., August 7, 2020 (Newswire.com) – Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed the General Manager of North America for DeepCoding, effective immediately. DeepCoding is the industry’s first and only automated ITSM Intelligence Platform. It leverages a proprietary blend of technology that combines Natural Language… Read More
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News and Press

MetricNet Survey Shows Travel and Hospitality Industry Delivers the Best Customer Experience (CX)

Posted on August 5, 2020 at 12:01 am by / 0
INCLINE VILLAGE, Nev., August 5, 2020 (Newswire.com) – MetricNet has published the results of its 2020 State of CX Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This report contains insights from 1,073 US Consumers and more than 200 verbatim quotes from respondents that detail the reasoning behind their selection of the best… Read More
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MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks

Posted on April 15, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., April 14, 2020 (Newswire.com) – Leveraging more than 30 years of expertise and benchmarking data, MetricNet, LLC has developed a comprehensive suite of scorecards, tools, templates, and calculators for Contact Centers and Technical Support organizations that aspire to achieve world-class performance. Today, MetricNet is excited to announce that its new suite of tools is now available for immediate download.  These tools leverage data from MetricNet’s 2019-2020… Read More
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MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks

Posted on April 14, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., April 14, 2020 (Newswire.com) – MetricNet has published the results of their global 2019-2020 Contact Center, Service Desk, and Desktop Support Benchmarks. The updated benchmarks are now available for immediate download via MetricNet’s website. These benchmarks contain more than 40 key performance indicators, and cover cost, quality, productivity, service levels, handle time, chat, channel mix, and agent metrics.   Included in this release… Read More
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MetricNet Awarded Speaking Slot at SITS 20 – the Service Desk & IT Support Show

Posted on March 23, 2020 at 12:24 pm by / 0
INCLINE VILLAGE, Nev., March 6, 2020 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for SITS 20 – The Service Desk & IT Support Show. SITS is Europe’s leading event for IT Service Management and Support professionals. For those interested in attending, SITS 20 takes place on November 18-19, 2020… Read More
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MetricNet Awarded Multiple Speaking Slots at Service Desk Institute’s 2020 Annual Conference

Posted on January 31, 2020 at 3:00 am by / 0
INCLINE VILLAGE, Nev., January 31, 2020 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to facilitate a workshop and present two breakout sessions at The Service Desk Institute’s 2020 annual conference in Birmingham, U.K. For those interested in attending, SDI’s 33rd Annual Conference is taking place over three days from March 16-18, 2020… Read More
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