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INCLINE VILLAGE, NV, UNITED STATES, June 12, 2023/ — MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel the rapidly evolving world of IT Service Management (ITSM). The ITSM Podcast series, curated by industry experts, provides listeners with deep insights, best practices, and comprehensive knowledge to keep pace with this dynamic field.

“We’re committed to enhancing and expanding the understanding of IT service and support professionals,” said Jeff Rumburg, Managing Partner of MetricNet. “Our podcast series illuminates the unique facets of this industry, equipping professionals with the insights they need to stay ahead of the curve.”

Each episode explores a diverse range of topics such as the transition from IT Service Management to Experience Management, the modernization of legacy systems, the impact of AI and automation on the future of ITSM, the integration of DevOps into IT service and support, the Shift-Left approach in IT support, and more. The series also delves into the transformative shift from reactive to proactive IT support, highlighting how predictive analytics are driving this change. Those interested in listening to the podcast can subscribe on MetricNet’s YouTube channel.

Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders on six occasions and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best- selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, USAA, Coca Cola, and Emory Healthcare.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT Service and Support Benchmarking and Performance Improvement Consulting. More than half of the Global 2000 rely on MetricNet benchmarks and best practices advisory to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable industry benchmarks from their website. With a global benchmarking database of nearly 4,000 Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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