Leveraging KPI’s to Maximize the ROI of Support
MetricNet’s “Leveraging KPI’s to Maximize the ROI of Support” presentation was delivered on Thursday, April 3, 2014, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.
Viewers will learn about three critical KPIs for measuring ROI, simple calculations for ROI in service and support, techniques for communicating ROI to key stakeholders, and more!
To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague!