Leveraging KPI’s to Maximize the ROI of Support | MetricNet Performance Benchmarking

Leveraging KPI’s to Maximize the ROI of Support

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MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
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Learn more about this ground-breaking benchmark by registering for our online information briefing! June 30, 2016 at 2:00PM EDT

Date: June 14, 2016 | Time: 2:00-3:00PM EDT

In this presentation, you’ll receive industry data that illustrates key trends in desktop support. Jeff Rumburg will reveal the underlying drivers of these trends and their implications for the future of desktop support, including what today’s KPIs tell us about the future, the impact on people, process, and technology, and how to position desktop support for future success.
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