All ResourcesEnterprise ServicesService Desk The Promise of Enterprise Service Management "Opportunity is missed by most people because it is dressed in overalls and looks like work." - Thomas A. Edison I first heard the term Chief Service Officer when I…Jeffrey RumburgNovember 4, 2022
All ResourcesDesktop SupportService Desk The Problem With Outsourcing, and How to Fix IT The Problem With Outsourcing, and How to Fix IT Part 1 of a Multi-Part Series by Jeff Rumburg As a 30 year veteran of the IT industry, I have seen…Jeffrey RumburgOctober 24, 2022
News and Press MetricNet’s New Website Offers Enhanced User Experience and Streamlined Membership INCLINE VILLAGE, NEVADA, UNITED STATES, September 13, 2022 /EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support and Contact Center Benchmarking, has launched a brand-new website with an…Angela IrizarrySeptember 13, 2022
News and Press MetricNet to Present Enterprise Service Benchmarks at Service Management World INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise…Angela IrizarryAugust 1, 2022
News and Press MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center…Angela IrizarryJuly 19, 2022
News and Press MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: "ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity" on May…Angela IrizarryMay 24, 2022
News and Press MetricNet Announces Enhanced Webcast Schedule for 2022 INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this…Angela IrizarryFebruary 18, 2022
News and Press MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ITIL Maturity as…Angela IrizarryJanuary 21, 2022
News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022 INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) - For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg…Angela IrizarryJanuary 20, 2022
News and Press MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg…Angela IrizarryMay 12, 2021
