News and Press MetricNet Launches Groundbreaking On-Demand Benchmarks for Service Desks and Contact CentersBuilding on more than 30 years of expertise and benchmarking data, MetricNet, LLC has launched two new on-demand benchmarks – one for Service Desks and one for Contact Centers. These…Angela IrizarryNovember 6, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Do Not Adequately Train Their PersonnelIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgOctober 9, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Experience Extremely High TurnoverIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 21, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Continuous Improvement is Ill Defined or Not Included in the ContractIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 15, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Spin Data for Their Own BenefitIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 11, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Client and Vendor View the Contract as a Zero-Sum GameIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 7, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Client Does Not Understand Metrics in Vendor ReportsIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgJune 27, 2023
News and Press MetricNet Launches Captivating New Podcast Series for IT Service and Support ProfessionalsINCLINE VILLAGE, NV, UNITED STATES, June 12, 2023/EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel…Angela IrizarryJune 12, 2023
All ResourcesArtificial Intelligence What Are The Metrics of Artificial Intelligence in Service and Support?Each month, MetricNet highlights a Key Performance Indicator (KPI) for service and support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Angela IrizarryJune 2, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail Vendor Reports Contain Raw Data but No AnalysisIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgApril 5, 2023
