News

INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) – Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: “ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity” on May 18, and Session 602: “Tapping the Potential of Self-Service: Success Factors from the Overachievers!” on May 19, at the Support World Live Conference in Las… Read More

INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) – MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this year covers a broad range of industry trends and includes MetricNet’s latest research into Key Success Factors from the industry’s top-performing IT Support groups and… Read More

INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) – MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on ITIL Maturity as well as Self-Service in IT Service and Support at the 2022 Support World Live Conference. Powered by HDI, the leading organization dedicated to elevating service and… Read More

INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) – For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2022. Mr. Rumburg is among an elite group of individuals chosen for this award that have deep knowledge of the industry’s greatest challenges and triumphs. Each thought leader… Read More