Network Operations Center (NOC) – North America – Insourced


PDF Benchmarking Report SAMPLE
Excel Benchmarking Data File SAMPLE


Report Number:

Number of data records in report:

Number of KPIs in report:

Report Production Date:
August 2023

Currency Units:
US Dollars $

Cost Metrics
Monthly Cost per Device Monitored
Cost per Ticket

Service Level Metrics
Average Ticket Response Time (minutes)
Average Ticket Resolution Time (hours)
% of Closed Tickets that Meet or Exceed all Service Levels
Same Day Resolution

Quality Metrics
Ratio of Tickets to Alerts
Average Server Availability
Average Network Infrastructure Availability
Automation Attempts (% of Total Alerts Generated)
Auto Close (% of Automation Attempts)
Average Monthly Tickets per Monitored Device
Average Days of Open Tickets

Workload Metrics
Desktops Managed
Servers Managed
Network Devices
Other Devices
Total Monitored Devices
Average Monthly Alerts Generated
Average NOC Tickets per Month
Average Number of Open Tickets

Additional information

PDF Report - $2,999

No, Yes

Excel Data File - $2,999

No, Yes

MetricNet Presentation of Benchmarking Results - $499

No, Yes

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