Outsourced Desktop Support Benchmark – Canada

$2,999.00$4,997.00

Canada Desktop Support Benchmark for Outsourced Desktop Support Groups (report in PDF format) sample

Add-On – Excel Data File for Canada Desktop Support Benchmark for Outsourced Desktop Support Groups sample

SKU: DS-CA-OUT Category:

Description

Report Number:

DS-CA-OUT

Production Time and Delivery:
This report will be produced and delivered via email in PDF format within 5 business days.

Number of data records in report:
Variable

Report Production Date:
This report is produced on demand using data that is less than 12 months old.

Currency Units: 

Canadian Dollars $

Price Metrics
Price per Ticket
Price per Incident
Price per Service Request

Quality Metrics
Customer Satisfaction
Incident First Visit Resolution Rate
% Resolved Level 1 Capable

Productivity Metrics
Technician Utilization
Tickets per Technician per Month
Incidents per Technician per Month
Service Requests per Technician per Month
Technicians as a % of Total Headcount

Service Level Metrics
Mean Time to Resolve Incidents (business hours)
% of Incidents Resolved in 1 Business Day
Mean Time to Fulfill Service Requests (business days)
% of Service Requests Fulfilled in 3 Business Days

Ticket Handling Metrics
Average Incident Work Time
Average Service Request Work Time
Average Travel Time per Ticket

Technician Metrics
Technician Job Satisfaction
New Technician Training Hours
Annual Technician Training Hours
Annual Technician Turnover
Daily Technician Absenteeism
Technician Tenure

Workload Metrics
Tickets per Seat per Month
Incidents per Seat per Month
Service Requests per Seat per Month
Incidents as a % of Total Ticket Volume

Additional information

ADD Excel Data File $1,499

No, Yes

ADD MetricNet Presentation of Benchmarking Results $499

No, Yes