MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
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Home » Welcome to MetricNet’s Free Benchmarking Page!
MetricNet offers free benchmarks at various times throughout the year for service desks, desktop support, and call centers. If you’re on this page, you probably received an invitation from MetricNet to participate in one of our free benchmarks.
Data collection for the free 2013 Service Desk benchmark is now closed. Please check back often as we offer free benchmarks several times per year.
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