MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
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Home » About Us » Meet the Executive Team » Jennifer Loveranes
Jennifer Loveranes assists MetricNet’s Managing Partner and Team Members with administrative duties and special projects. She is responsible for keeping the administrative offices running smoothly and the team organized, so they can focus on the big picture! Jennifer holds a Bachelor of Science Degree in Management and her work experience includes over 20 years in the fields of Operations and Office Management.
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