We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Lyn Ryan Lim is responsible for assessing and analyzing data for MetricNet’s IT Assessment and Benchmarking projects. Her role ensures the accuracy, consistency and quality of deliverables for MetricNet’s clients. She has more than 10 years of experience in supply chain management for various global enterprises. Prior to joining MetricNet, she led various iniatatives for well-known brands in the manufacturing industry. Lyn holds a B.S. in Chemical Engineering and M.S. in Manufacturing Engineering and Management.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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