MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Home » About Us » Meet the Executive Team » Lyn Ryan Lim | Benchmarking and Analytics
Lyn Ryan Lim is responsible for assessing and analyzing data for MetricNet’s IT Assessment and Benchmarking projects. Her role ensures the accuracy, consistency and quality of deliverables for MetricNet’s clients. She has more than 10 years of experience in supply chain management for various global enterprises. Prior to joining MetricNet, she led various iniatatives for well-known brands in the manufacturing industry. Lyn holds a B.S. in Chemical Engineering and M.S. in Manufacturing Engineering and Management.
