MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
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MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Home » About Us » Meet the Executive Team » Matt O’Donnell | Technical Advisor
Matt O’Donnell has been a coding for 17 years. He started his career as one of core developers for one of the internet’s first DVD e-commerce sites. He later went on to code for companies like UUNet, ARIN, and Comcast before getting involved with the start-up world. Since leaving the corporate world, Matt has been involved with several start-ups playing many roles from coder to CTO.
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