We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
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Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
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Timothy Cover is responsible for Project Management. Before joining MetricNet, Timothy worked eight years in the accounting department for a property-management company, focusing much of his time on the development, automation, and improvement of the company’s numerous spreadsheets. Timothy graduated magna cum laude with a J.D. degree from Oak Brook College of Law and Government Policy, and is licensed to practice law in Washington State and California.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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