MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Home » About Us » Meet the Executive Team » Timothy Cover
Timothy Cover is responsible for Project Management. Before joining MetricNet, Timothy worked eight years in the accounting department for a property-management company, focusing much of his time on the development, automation, and improvement of the company’s numerous spreadsheets. Timothy graduated magna cum laude with a J.D. degree from Oak Brook College of Law and Government Policy, and is licensed to practice law in Washington State and California.
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