We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
MetricNet is the Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting. We are the first, and still the only company to offer downloadable service desk, desktop support, and contact center benchmarks from our website.
With a global benchmarking database of nearly 4,000 benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
Our global client base includes companies large and small from virtually every industry sector. Shown below is a partial list of clients and benchmarking partners.
Are you ready to Benchmark?
Our flagship Service Desk, Desktop Support, and Contact Center Benchmarks offer the best value in the industry. I think you will be pleasantly surprised at just how much your benchmarking dollar will buy at MetricNet!
– Jeff Rumburg, Managing Partner
Why choose MetricNet?
Our clients benefit from economies of scale that simply don’t exist elsewhere in the industry. MetricNet’s benchmarks contain far more data, are more statistically valid, and are typically priced an order of magnitude less than other available benchmarks! It’s a win-win for MetricNet and its clients!
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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