We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
Home » Call Center Customer Satisfaction Survey Template
There are almost as many different ways to measure customer satisfaction as there are call centers that track the metric. We have seen surveys that contain as few as one question, and surveys that contain as many as 40 questions. We have seen multiple choice, fill-in-the-blank, and interview style surveys. We have seen scoring systems that offer as few as two choices per question, and as many as twelve choices per question. The result is that customer satisfaction has the greatest variability of any metric in the call center.
When you think about the number of different survey questions, survey types, scoring scales, and survey populations, it is easy to understand why survey bias and invalid survey methodologies are so common in the industry. MetricNet’s Customer Satisfaction and Loyalty Survey Template has addressed this shortcoming, and presents a valid, standardized approach to measuring customer satisfaction for all call centers.
To download the template, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!
Sign Up Already a member? Login
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
©2022 Metricnet, Llc. All Rights Reserved Worldwide