Jeff Rumburg recently presented The Role of IT Leadership in Service and Support at the annual HDI Philly IT Leadership Conference. Here is a brief overview of the presentation, a link to download the slides and a recorded version you can share with your team!
The Role of IT Leadership in Service and Support
As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. In this session, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.