As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support. At the 2016 HDI Capital Area Expo, Jeff Rumburg will use benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.
Below you will find several resources that accompany the presentation.
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